Tuesday, October 30, 2012

MysTeRious WaYs...

God (Allah SWT) is Helping You in Mysterious Ways...
I have heard this quote many times, and I have an experience to proof
it and it happened in last September
I work as purchaser in a spices manufactory in Bali. My job is to
make sure that all goods related to production etc. is ready
including sticker for packaging. I made a mistake when I was sent
wrong sticker artwork to supplier and the result was wrong
definitely! and this sticker must be ready again in the next 2 days..
(from the day the wrong sticker arrived in my office)
OK, I need to re-order the sticker and bear the cost personally as
part of my responsibility. I contacted to my supplier in Jakarta,
explain him the condition and said to him that don't charge it under
my office but everything will be on me, and his response is "no you
don't have to pay for this, I will print it again for you for FREE" I
was surprised, and said again to him, "are you sure?it's OK, this my
mistake and I don't mind to pay for this" and he said "yes, you only
need to pay the freight cost to deliver the sticker to your office,
and for the re-printing is free "
The good thing is not end yet, a day after the revised sticker
already arrived in my office around afternoon....I just called the
supplier yesterday
For Me, it was because Allah (God) helps that made everything
possible, and I learned 2 good things and will share it to you, they
are:
1. When you made mistake, admit it and being responsible for the
mistake you have done.
2. When you have business relation (customer vs supplier), we need to
build a relationship based on trust, maintain the communication with
polite wording, and never treat yourself (customer) as queen/king to
your supplier, but as real partner with benefits for both sides.
Finally, all I can say is Alhamdulillah (Thank You to Allah) for
showing me that You are here for Me always. Amin

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